For med spas & aesthetics
You spend real money putting the treatment in front of her. She's ready in that moment, on her phone, comparing you against two other clinics. The gap between her interest and your reply is where your ad spend goes to die.
A treatment package that went elsewhere
Typical no-show rate on unpaid consultations
When aesthetic enquiries actually arrive
What it asks
The questions a general-purpose bot doesn't know exist.
Which treatment were you looking at — and is this your first time?
First-timers need a consultation. Returning clients can go straight onto the book. Treating them identically wastes a slot or loses a client.
Are you pregnant or breastfeeding?
A hard stop for most injectables and several laser treatments. Asked at 9pm by a bot, not discovered at 2pm by an injector with a full room.
Any recent fillers, blood thinners, or autoimmune conditions?
Not a diagnosis — a flag. It routes the enquiry to your provider for review instead of onto the schedule.
Do you have a provider you've seen before?
Aesthetic clients are loyal to a person, not a clinic. Booking her with the wrong injector is how you lose her.
A real exchange
Instagram DM → SMS · Tuesday, 9:38pm
hey! how much is the lip filler in your story?
Hi! Lip filler starts at $650 a syringe with Dr Nolan. Is this your first time with filler, or have you had it before?
had it once about a year ago somewhere else
Perfect, so you know the drill. Two quick screening questions I have to ask everyone: are you pregnant or breastfeeding, and are you on any blood thinners?
nope to both
Great. I have Thursday 11:00am or Saturday 1:30pm with Dr Nolan. We take a $75 deposit to hold it, which comes straight off your treatment.
saturday! can i pay the deposit now
Sending the link now — Saturday 1:30pm is yours once it goes through. Dr Nolan will review your screening answers beforehand.
Illustrative, not a customer transcript. It reflects how WeSet is configured for med spas & aesthetics — your wording, your prices and your rules are set during setup.
The line it won't cross
It screens. It does not assess, diagnose, or promise a result.
WeSet asks your screening questions and flags the answers. It never tells someone whether a treatment is right for them, never estimates how many units or syringes they need, and never predicts an outcome. Anything touching a medical history flag, a complication, or a result from a previous treatment goes to your provider with the full conversation. Client information is handled under a written agreement and stays inside your systems.
Where your leads land
What we connect it to
Setup is done for you and the connection is built for your practice during onboarding — these aren't off-the-shelf plugins, and we'll tell you on the call what your stack needs.
What you're thinking
Our brand voice is everything. A bot will sound wrong.
Fair, and it's the objection we take most seriously. You write the voice during setup, and for the first week it drafts replies you approve before anything sends. If it doesn't sound like you by day five, you haven't lost anything but the pilot fee.
Can it stop the no-shows?
That's the deposit. WeSet can take a card at the moment she's actually excited — 9:38pm, not two days later when the front desk chases her. Taking a deposit at the point of booking is the single most effective thing most clinics do about no-shows.
What about before-and-after photos and specific pricing?
It shares whatever you've approved — your price list, your gallery links, your policies. It doesn't improvise a quote for a custom treatment plan. Those get booked as consultations, which is where they were always going to be settled.
We also work with
See it answer one of your own enquiries.
Fifteen minutes. Bring a real enquiry you got last week and we'll show you the reply it would have had within seconds of landing.